Terms & Conditions - Jewellery by Linda

Terms & Conditions

Customer satisfaction is paramount to me. My sincere wish is that you are completely satisfied with your purchase of unique jewellery. If, however, you are unhappy with any aspect of my service or jewellery, or if you change your mind, please read my terms, set out below:

Ordering

By submitting an order to Jewellery by Linda, you are entering into a contract with me to supply you with handmade jewellery items as described in the product details. This contract will become binding upon you placing your order.  By clicking the Checkout button, you are agreeing to pay for the items in your cart.

All jewellery sold by Jewellery by Linda is handmade by me, Linda Bonnington.

Offers

Free Gifts:

Free gifts will be chosen by me solely at my discretion.

Offers can not be used in conjunction with any other Jewellery by Linda offer unless specifically stated.  I reserve the right to amend or withdraw any offer at any time.

Secure Checkout Process

Your order will be processed by Shopify E-Commerce Solutions, my PCI Compliant secure cart software host.

 

For your convenience, I offer you two ways to pay. Both options are secure, with full industry standard PCI compliance and fraud protection. You can either use:

Checkout Button (with major credit cards)

I accept major credit cards, as shown on the website via Shopify payments powered by Stripe without you needing to set up a Paypal account.

or,

      Paypal Express

Just use your Paypal user name and password to checkout directly with your Paypal account, this process is managed by Paypal.

I have no access to any of your bank or credit card details. Only your name, email and the delivery address you provide are available to me.

You can return to www.jewellerybylinda.co.uk after completing payment of your order by clicking on the link shown at that stage.

Please contact me if you would like any more information about this or experience any difficulties during checkout.

 Customer Account

You do not need to have an account to buy from Jewellery By Linda, although benefits are to be had if you create one.

Should you wish to set up a customer account, you can do so by clicking the ‘Create an Account’ link at the top right of any page of the website.

As a customer account holder you will be able to check the status of your current and previous orders online and you will receive customer account holder benefits.

After purchase you will be offered the option to set up a customer account which will make the checkout process quicker next time you visit, or you can continue to shop as a 'guest'.

I will not share any of your customer account details with any other parties, unless required to do so by law enforcement authorities, etc.

Benefits of a Customer Account

As a customer account holder you will be the first to receive previews of my latest unique jewellery designs before they are seen on the website, exciting offers, special customer account holder discounts and more. Don't worry, I will not pester you with lots of emails. Be the first to wear jewellery from my new collections as soon as they are available.

Newsletter Mailing List

If you have joined my newsletter mailing list the email address you provide will not be passed on to any  other parties, unless required to do so by law enforcement authorities, etc. I will not bombard you with emails and you can easily 'opt out' by unsubscribing at any time if you change your mind.

Newsletter/Mailing List Benefits 

Subscribe to my Newsletter to receive details of new products on the website, news updates, and so on - don’t miss out.

I will only contact you on matters arising directly from your order and not for any other purposes (except for my customer account holders and my newsletter mailing list, as explained above).

Marketing

By ordering from Jewellery by Linda, you'll be automatically added to my email marketing list, but you can unsubscribe at any time.

Business Details

Linda Bonnington

Jewellery by Linda, Bronte View, Hebden Road, Haworth, West Yorkshire BD22 8RQ.

+44 (0)7941861712

linda@jewellerybylinda.co.uk

Contracts are subject to English Law

Delivery Charges - Complimentary UK Postage

Complimentary delivery within the UK of orders over £50.00. For orders under £50.00 postage will be charged at £3.95. Your jewellery will usually be sent to you by Royal Mail signed for First Class post.

Shipping costs to countries outside of the UK will be charged to you at cost and you will receive a separate Paypal invoice for this charge which is to be paid prior to shipping.  Please contact me if you wish to know the cost in advance.

Delivery Times

My aim is to despatch to you within 3 working days of purchase.

I take special care to ensure that your jewellery reaches you safely, and in a timely manner.

HOWEVER, PLEASE NOTE: Particularly over holiday periods I can not be held responsible for any delay in receipt of your jewellery once I have posted it.

I really want you to have your jewellery as soon as possible so please ensure that the delivery details you provide with your order are accurate as I cannot be held responsible for non-delivery of orders when incorrect address details have been provided.

I will give you an estimated delivery time for bespoke orders once the final design has been agreed.

Please contact me if you require more information or have any other queries.

If you change your mind

I offer a 30 day money back guarantee from the day you receive your jewellery.  See below for exceptions.

Contact me in writing or by email within 14 days of receipt of your jewellery if you change your mind.  You must download and complete the cancellation/returns form (click here for the form), and send it to me by mail or email within 14 days of receipt of your jewellery.  I will then send you an email agreeing the return.  I will issue you a refund of the cost of the order within 14 days of agreeing the return in writing, or by email.

Please see ‘Exceptions’ below.

If your jewellery is faulty/damaged

I package your jewellery personally and take the utmost care to ensure that it leaves me in tip top condition. If the jewellery is damaged in transit please contact me within 3 working days of receipt by you, in writing or by email.

I will offer, by email, either a full refund, exchange or repair. I will consider these instances on a case by case basis.  In the case of damaged or faulty goods I will refund you the cost of your return postage once I receive the returned item.

If the order is for Bespoke/Custom Jewellery

For orders of bespoke/custom jewellery please contact me to discuss your requirements and agree details. Bespoke/custom jewellery is subject to a deposit the amount of which will be agreed during our initial conversation or shortly thereafter, and which will be non-refundable. Payment of the balance will be required prior to me shipping your jewellery.

Where full payment for bespoke/custom items is not received within 5 working days of sending you confirmation that the jewellery is ready for despatch, I will be entitled to assume that the order is cancelled. In such case, I will retain the deposit to cover my costs, including materials. Where non-payment of the full amount is due to particular circumstances then, wholly at my discretion, I may keep the item until such time as you are ready to finalise payment.

For bespoke/custom orders you will be able to cancel your order, by emailing me, up to the point when the deposit is paid; once the deposit is paid and I have confirmed receipt of the deposit we will be in agreement that I have begun the design/creation process. If you do decide to cancel after I have begun the design/creation process then the initial deposit is non-refundable.  For bespoke/custom orders which have been completed, no refund will be given as these are not a resaleable item.

When a refund is agreed

I will send you a refund within 14 days of my receipt of the cancellation/returns form from you, provided that I receive the goods back within that time.

All I request is that you take reasonable care of the jewellery until it is returned to me.

Any goods must be returned to me securely wrapped, in the original packaging including the gift box, satin pouch, etc.

I recommend returning goods by Royal Mail special delivery as any damages or losses incurred during return may mean I am unable to refund you. As a minimum I recommend that signed for postage with suitable insurance cover be used.

You will be responsible for the cost of returning the jewellery to me.

The refund will be to the source originally used to pay.

If you receive a Free Gift

In the event that an order is cancelled - if you receive a free gift when purchasing an item, the free gift must also be returned along with the item purchased.

Exceptions

With regret, for hygiene reasons, earrings cannot be returned/refunded, unless faulty. Please take care to check details of sizes, etc. given on the website before you place your order.

I regret that custom/bespoke goods (where jewellery is made to order to a design agreed between you and I) cannot be returned or refunded, unless faulty.

For any items judged to be damaged due to improper use or when reasonable care has not been taken by you, I reserve the right to seek recompense from you for damages. This does not affect your right to a full refund.

Return Address

Jewellery by Linda, Bronte View, Hebden Road, Haworth, West Yorkshire BD22 8RQ.

+44 (0)7941861712

linda@jewellerybylinda.co.uk

Products

I am passionate about bringing you quality jewellery which you can treasure. Jewellery you purchase from Jewellery by Linda is, where specified, hallmarked by the Sheffield Assay Office, whatever the weight of silver I have used.  In the case of earrings, one of a pair is hallmarked.

Precious and semi-precious gemstones and cultured pearls are used to create the jewellery – all sourced from reputable suppliers.

Fine silver and sterling silver jewellery handmade by me may include pre-made components such as chains, charms or clasps and similar. I always use fine silver and sterling silver components sourced from reputable UK suppliers.

Product Descriptions & Photographs

I have taken great care to show as accurately as possible the colours of the jewellery and gemstones in the photographs. You may notice slight colour variations when you see the piece at home - the colour will vary depending on the settings of the monitor you use.

The photographs are taken 'close up' to show the detail and quality of each piece of jewellery. Please ensure that you check the sizes given for each item in the product description for a correct interpretation of the scale.

For unique pieces the photographed item is the item you will receive.  For limited edition and other pieces the photograph shown on the product page is to show the design you will receive.

Please contact me if you require more information or have any other queries.

VAT & Import Duty

All prices are stated clearly in British Pounds (GBP) at their full price. Jewellery By Linda is not a VAT registered company and therefore no VAT is added.

I am not responsible for any import duties which may be applicable to your country. You will be responsible for paying all import duties and similar duties and costs direct to the relevant authorities yourself.

Site Content

My website does not contain any content which is unsuitable for minors or offensive materials. However, I cannot be held responsible for the content of any third party websites which we may provide links to from this site, although I do not knowingly allow any such links.

Copyright

All site content and jewellery designs are the property of Linda Bonnington and Jewellery by Linda. All rights reserved.

Please contact me to request my consent if you would like to use any images or content. Anyone found to be in breach will be legally pursued.