Returns & Refunds
Customer satisfaction is paramount to me. My sincere wish is that you are completely satisfied with your purchase of unique jewellery. If, however, you are unhappy with any aspect of my service or jewellery, or if you change your mind, please read my terms, set out below:
If you change your mind
I offer a 30 day money back guarantee from the day you receive your jewellery. See below for exceptions.
Contact me in writing or by email within 14 days of receipt of your jewellery if you change your mind. You must download and complete the cancellation/returns form (click here for the form), and send it to me by mail or email within 14 days of receipt of your jewellery. I will then send you an email agreeing the return. I will issue you a refund of the cost of the order within 14 days of agreeing the return in writing, or by email.
Please see ‘Exceptions’ below.
If your jewellery is faulty/damaged
I package your jewellery personally and take the utmost care to ensure that it leaves me in tip top condition. If the jewellery is damaged in transit please contact me within 3 working days of receipt by you, in writing or by email.
I will offer, by email, either a full refund, exchange or repair. I will consider these instances on a case by case basis. In the case of damaged or faulty goods I will refund you the cost of your return postage once I receive the returned item.
If the order is for Bespoke/Custom Jewellery
For orders of bespoke/custom jewellery please contact me to discuss your requirements and agree details. Bespoke/custom jewellery is subject to a deposit the amount of which will be agreed during our initial conversation or shortly thereafter, and which will be non-refundable. Payment of the balance will be required prior to me shipping your jewellery.
Where full payment for bespoke/custom items is not received within 5 working days of sending you confirmation that the jewellery is ready for despatch, I will be entitled to assume that the order is cancelled. In such case, I will retain the deposit to cover my costs, including materials. Where non-payment of the full amount is due to particular circumstances then, wholly at my discretion, I may keep the item until such time as you are ready to finalise payment.
For bespoke/custom orders you will be able to cancel your order, by emailing me, up to the point when the deposit is paid; once the deposit is paid and I have confirmed receipt of the deposit we will be in agreement that I have begun the design/creation process. If you do decide to cancel after I have begun the design/creation process then the initial deposit is non-refundable. For bespoke/custom orders which have been completed, no refund will be given as these are not a resaleable item.
When a refund is agreed
I will send you a refund within 14 days of my receipt of the cancellation/returns form from you, provided that I receive the goods back within that time.
All I request is that you take reasonable care of the jewellery until it is returned to me.
Any goods must be returned to me securely wrapped, in the original packaging including the gift box, satin pouch, etc.
I recommend returning goods by Royal Mail special delivery as any damages or losses incurred during return may mean I am unable to refund you. As a minimum I recommend that signed for postage with suitable insurance cover be used.
You will be responsible for the cost of returning the jewellery to me.
The refund will be to the source originally used to pay.
If you receive a Free Gift
In the event that an order is cancelled - if you receive a free gift when purchasing an item, the free gift must also be returned along with the item purchased.
I will send your earrings in a clear sealed bag so you can have a good look at them. Regretfully, if the seal is broken the earrings cannot be refunded for hygiene reasons. Please also take care to check details of sizes, etc. given on the website before you place your order.
I regret that custom or bespoke goods (where jewellery is made to order to a design agreed between you and I) cannot be returned or refunded, unless faulty.
For any items judged to be damaged due to improper use or when reasonable care has not been taken by you, I reserve the right to seek recompense from you for damages. This does not affect your right to a full refund.
Jewellery by Linda, Bronte View, Hebden Road, Haworth, West Yorkshire BD22 8RQ.